So refreshing to work with a company that embraces true customer service. They were extremely responsive when our old system needed attention and kept it functioning until a new system and ductwork could be installed. And took the time to assess what was needed to make the new system run efficiently. The entire company - office staff, techs, and installation crews are professional, friendly, knowledgeable, and reliable. Thank you Family Air!
Just installed a brand new unit for us inside and out. Did a great job scheduled and on time. Even helped keep our old unit running until we could get the new one installed. I love family-owned businesses that know what they're doing. Keep up the good work Stephen.
The two service techs showed up on one of the hottest days a little after 5. They were professional and very respectful being in our home. They checked our thermostat and did some repairs to our a/c unit. Got us up and running with very cool air. They showed us things that will need to be replaced down the road, which we did expect. They were not trying to sell us on buying right now like someone else did. They worked really hard and the prices was very fair. We would call them again without hesitation.
Had a unit go out this summer and Family Air really went above and beyond to get us up and running again. They were open about all the steps including the pricing, no hidden fees popping up. Our family is most appreciative of their efforts! Keep up the great work.
